Frequently Asked Questions

General / Pricing

Using ShipIndia (Performing order/ Shipment)

What is personal shopper

Personal shopper is a service provided by ShipIndia for free where you can send us the link and details of items you wish to purchase from any indian site. It does not have to be from the same site. You can paste the links and send to us. Our team will prepare an invoice for you to make payment for the items. Once paid, we will process the ordering on your behalf and ship it to our warehouse. After which you will be notified to make your shipping payment directly with us. It is like having a friend in India to shop for you!

What is shipIndia?

ShipIndia is a consolidated parcel service for customers based in Singapore or Malaysia who wish to shop on all e-commerce stores based in India. Customers can order as many items and send it all to our shipIndia warehouse. We will consolidate and ship the parcels to our customers who are based in Singapore or Malaysia

How much does it cost to ship from India to Singapore or Malaysia?

Shipping costs vary based on the package size, weight, and destination. You can calculate the estimated shipping cost on our website here calculation before ordering your shipment. Do note the charges exclude tax and insurance as it is based on your declared amount.

How long does it take to ship from India to Singapore or Malaysia?

Typically, it takes 7- 10 business days to your doorstep. This is from the time you have made the payment for shipping and our shipping team have processed it for shipment.

Where do you deliver to?

ShipIndia currently offers delivery services from India to Singapore and Malaysia. We are dedicated to expanding our reach and may include more destinations in the future. Stay tuned for updates on our services and delivery locations!

What is actual weight and volumetric weight and billable weight? How will i be charged?

Actual weight refers to the real weight of a shipment as measured on a scale. It's the gross weight of the goods including packaging, and is typically measured in kilogram. Volumetric weight, also known as dimensional weight, is a calculated weight that considers the dimensions of a package. It's used to account for the space a package occupies in a vehicle or container. Billable weight is the weight used to calculate the shipping charge. The larger of the two weights is typically used as the billable weight and that is what you will be charged

What is the mode of your shipment?

Right now, we only send parcels via air. We are focused on smaller delivery sizes (below 30kg) with quicker turnaround.

Is Cash on Delivery shipments accepted?

We do not accept Cash on Delivery shipments. All shipments must be paid for online by debit or credit card.

Do you provide pick up service from a location in India to ShipIndia warehouse in india?

We currently offer pickup services exclusively for bulk orders. For more details on arranging a pickup for your bulk order or to discuss your specific needs, please contact us via WhatsApp.

Will I be charged in MYR, SGD or INR

You will be charged according to your destination address currency. If the shipment is to Malaysia, you will be charged in MYR. If it is to Singapore, you will be charged in SGD. There is no cheaper alternatives between both currencies.

Do you do sea freight?

Right now, we do not do sea shipment. We are focused on air shipments only. We will let you know when we start our sea freight operations. To stay updated about Shipindia, follow us on facebook or instagram

Where can I shop online? Any indian website or stores?

Practically any store based in India ! Since you now have an Indian address when you register with us, you can order from amazon india, instagram or facebook shops, myntra and many more

What are the payment methods available for this service?

We accept payments via credit cards, debit cards, and online payment platforms like PayPal.

How much is the storage per day if I haven’t check out after 30 days?

You will be charged a nominal fee of 1 SGD / 3 MYR per item per day of storage after the 30th day

Is there is any additional charge for personal shopper?

No. Right now we are providing it as a free service. You pay for your items and shipping only

How does the free storage work? E.g If I order 2 items, one item is received at shipIndia warehouse on day 1 and the other is on day 30.

you will be charged for 1 day of your first item because it has exceeded a day from the 30th day. Your bill will include 1 day of warehouse charge.

How is my insurance charges calculated?

Your insurance is calculated based on the value of your items you purchase. We have no access to your invoices. So you can enter a number more than $0. Your insurance will cost you 2% of your value. If your total value of your package is 100 SGD or 100 MYR, your insurance will be 2 SGD or 2 MYR respectively

Is insurance compulsory and is it included in the shipping charges?

No. Shipping insurance is not compulsory and not included in the shipping charges.

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then
please contact us at hello@shipindia.co

General / Pricing

What is personal shopper

What is shipIndia?

How much does it cost to ship from India to Singapore or Malaysia?

How long does it take to ship from India to Singapore or Malaysia?

Where do you deliver to?

What is actual weight and volumetric weight and billable weight? How will i be charged?

What is the mode of your shipment?

Is Cash on Delivery shipments accepted?

Do you provide pick up service from a location in India to ShipIndia warehouse in india?

Will I be charged in MYR, SGD or INR

Do you do sea freight?

Where can I shop online? Any indian website or stores?

What are the payment methods available for this service?

How much is the storage per day if I haven’t check out after 30 days?

Is there is any additional charge for personal shopper?

How does the free storage work? E.g If I order 2 items, one item is received at shipIndia warehouse on day 1 and the other is on day 30.

How is my insurance charges calculated?

Is insurance compulsory and is it included in the shipping charges?

Using shipindia (Performing order / Shipement)

How can I track my package once it is shipped from India?

How long I can store my items in ShipIndia warehouse?

Will I be informed when my package reaches Shipindia warehouse?

How do I consolidate my packages from different online stores in India?

What are the benefits of using this service compared to other shipping services?

Can I change my shipment after making payment?

How safe is my shipment?

How do I return or exchange an item that I bought from an online store in India?

How do I cancel or modify my shipping request?

How can I contact customer service if I have any issues or queries?

What happens if my goods are damaged?

Customs, Duties and Regulations

What if I under declare the value of my package?

How much tax will I incur for my shipments?

How does the customs process work?

What are the prohibited items that I cannot ship from India to Singapore & Malaysia ?